Return Policy

 

Last updated January 03, 2018 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@luxevaultltd.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Luxe Vault LTD

Attn: Returns

RMA #

610 5th Ave #5351  

New York, NY 10185  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty one (21) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed. 

EXCEPTIONS   

The following items cannot be returned or exchanged: 

  •     Custom Orders     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •     A 5% restocking fee will be charged for all returns.          
  •     Same condition as received    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

800.376.5510 

info@luxevaultltd.com 

EDIT POLICY

Last edit by: Luxe Vault

on Jan 3, 2018