DIAMOND UPGRADE PROGRAM
As part of our commitment, Luxe Vault Ltd is pleased to offer a lifetime diamond upgrade program on all diamonds purchased from Luxe Vault Ltd. Simply call a Diamond & Jewelry Consultant at 800.376.5510 to learn more about our upgrade program and to select your new diamond*.
CAN YOU TRADE UP YOUR DIAMOND?
Yes, any diamond purchased from Luxe Vault Ltd can be upgraded.
Only diamond diamonds sold by Luxe Vault Ltd qualify for trades and upgrades / trades qualify for upgrade.
Trade-ins purchased at Luxe Vault Ltd are taken in at the full value of the original purchase price.
The purchase price of the upgrade must be double the original value or more.
Color gemstone and pearl jewelry are not eligible for trade-in.
DO YOU TRADE UP COLOR DIAMONDS?
Only diamonds, not color gemstones, can be traded and upgraded in.
WHAT DIAMOND JEWELRY QUALIFIES FOR AN UPGRADE?
Our diamond trade-in and upgrade services only apply to diamond jewelry - the trade-in and newly selected jewelry must feature diamonds to qualify. For example, you can trade a diamond ring for a new diamond ring, diamond bracelet or any other new diamond jewelry you choose.
You can trade in men's and women's jewelry. For example, a men's diamond bracelet can be traded for a pair of women's solitaire earrings or the other way around. To be eligible for the upgrade, your new piece must be priced at least double the purchase price of your original jewelry. For example, if your original earrings were purchased at Luxe Vault Ltd for $5,000.00, your new ring must be priced at $10,000.00 or more.
If your jewelry was purchased at Luxe Vault Ltd, our experts will be able to offer you the full value of the original purchase price (excluding charges like taxes and shipping). If your jewelry was purchased somewhere else, the value of your trade-in jewelry is determined by a diamond grading test evaluating the size and quality of the diamonds. Credit cannot be issued for a trade-in, so your new jewelry must be selected at the time of the upgrade.
DIAMOND UPGRADES: WHAT'S EXCLUDED?
Because upgrades apply exclusively to diamond jewelry, pieces that only feature pearls, emeralds, sapphires, or any other gemstones are not eligible for trade-in. For this same reason, your trade-in cannot be used to purchase new gemstone jewelry. Diamonds that are chipped, cracked or have been damaged are not eligible for upgrade.
For more information, contact our Concierge associates at 800.376.5510.
All GIA, EGL, HRD, PGS or AGSL graded diamonds purchased from Luxe Vault Ltd. are eligible.
You will receive credit equal to 100% of the original price toward the purchase of a new diamond.
The price of your new diamond must be at least twice the price of your original diamond.
Your diamond must be in its original condition with the original diamond grading report.
Any damage to the original diamond will disqualify the diamond from our upgrade program.
The credit value will be based solely on the value of the diamond.
Note: If your setting fits your new diamond and is in reusable condition, we will set your new diamond in your original setting.
If your original setting cannot be reused, you have the option of keeping the setting or accepting a credit as determined by Luxe Vault Ltd.
Any diamond not originally set by Luxe Vault must be returned without the setting.
Diamond Grading Reports:
The original diamond grading report must be returned in reusable condition. Fees may apply for any damaged reports.
*Our Upgrade Program is available for purchases shipped to the US. Upgrades for other countries may be eligible on a case-by-case basis. Upgrade purchase must be made in original currency. Colored diamonds are ineligible for this program
You will get a credit for the original price paid for your diamond towards your new diamond purchase. We will inspect the original diamond to ensure that it is returned with no signs of any damages resulting from normal wear. In the case of any actual damage to a diamond, we will accept the diamond back after subtracting the cost of polishing and reshaping the diamond.
Any loose diamond purchased from Luxe Vault Ltd. can be exchanged at 100% credit for any replacement diamond of at least 2X or greater value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory grading document.